L. References

Key STAR Health Phone Numbers

Organization

Phone Number

Superior HealthPlan Network Member Services Hotline

1-866-912-6283

Managed Care Ombudsman

1-866-566-8989

HHSC Medical Transportation Program (MTP)

MTP provides non-emergency medical transportation services for youth who don't have a way to get to covered health care services. MTP can arrange a ride to a doctor's office, dentist's office, hospital, drug store or any place that provides covered health care services. It can also pay for a bus, train or airplane ticket; or pay a friend, family member or neighbor to take youth to covered health care services. The program also provides meals and lodging for children and youth 20 and younger staying overnight to get covered health care services. It can also pay for some out-of-state travel to neighboring states (Louisiana, Arkansas, Oklahoma and New Mexico).

If you live in the counties of Dallas, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, and Tarrant:

•   Call LogistiCare:

◦   Phone Reservations: 1-855-687-3255

◦   Where's My Ride: 1-877-564-9834

If you live in the counties of Austin, Brazoria, Chambers, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Matagorda, Montgomery, Newton, Orange, Polk, San Jacinto, Tyler, Walker, Waller and Wharton:

•   Call MTM:

◦   Phone Reservations: 1-855-687-4786

◦   Where's My Ride: 1-888-513-0706

If you live in any other county:

•   Call MTP:

◦   Phone Reservations: 1-877-633-8747 and press Option 1 to schedule a ride or Option 2 to file a complaint.