L. References

Key STAR Health Phone Numbers


Phone Number

Superior HealthPlan Network Member Services Hotline


Managed Care Ombudsman


HHSC Nonemergency Medical Transportation Services

Nonemergency Medical Transportation (NEMT) services provide nonemergency medical transportation services for youth who do not have a way to get to covered health care services. NEMT services allows the youth to arrange a ride to a doctor's office, dentist's office, hospital, drug store, or any place that provides covered health care services. Types of rides and related covered expenses include:

•   Public transportation (for example, the city bus);

•   A taxi or van service;

•   Commercial transit, like a bus or plane, to go to another city for an appointment;

•   Money for gas;

•   Meals and lodging for children and youth 20 and younger staying overnight to get covered health care services; and

•   Payment for some out-of-state travel

If STAR Health youth need medical transportation services, it is recommended to contact the SafeRide Appointments/Call Center at 1-855-932-2318; TTY: 7-1-1. If there is a complaint about services, it is recommended to contact the phone number on the back of the member ID card.