D. Monitoring of the SSCC by DFPS

Senate Bill 11 directs DFPS to establish a quality oversight and assurance division to oversee contract compliance, conduct assessments of fiscal and qualitative performance of the SSCC and vendors, and create and administer a dispute resolution process. DFPS must also monitor the transfer of case management services through this division, which will have the authority to review, approve, or disapprove a contractor’s recommendation with respect to a child’s permanency goal. Senate Bill 11, under Tex. Fam. Code § 264.168, allows DFPS to include in the contract with the SSCC any necessary oversight measures and review processes to maintain compliance with federal and state requirements. It also requires DFPS to develop an internal dispute resolution process to decide disagreements between the SSCC and DFPS.